OPERATIONS DISPATCHER- WATERWORKS

What would a typical day on the job be like? What work would I do? 

Do you enjoy working in a fast-paced environment while providing customer service? Well then, this is the perfect opportunity for you! The Operations Dispatcher positions perform dispatch operations on a 24- hour basis for Waterworks and provide routine to difficult administrative support and related functions for the Distribution Division. 

You will be responsible for maintaining the status and location of crews to provide the most effective dispatch while responding to public inquiries, as necessary. You will dispatch on-call work crews as needed according to emergency recall procedures and keep supervisors and management staff briefed on emergency situations. In addition, you will receive emergency and nonemergency service-related phone calls, e-mails and work orders from departmental staff, and inquiries from customers and the public that frequently require interpretation, data research and judgment in determining the appropriate response, and explanation of policy and procedures. 

This position is responsible for operating a telephone, two-way radio console, and personal computer with GIS software to open, update, and close work orders, update system data and retrieve information for field crews and utilities. You will also maintain various file systems and records, obtain and update emergency contact and utility locator reference, while providing input for unit guidelines and manual updates. 

How much money can I make? This position offers competitive pay depending on qualifications, education and experience, ranging from $32K - $53K a year. This is a full-time position that requires working nights, weekends and holidays on a rotating basis. 

What are the qualifications for this position? This position requires a high school diploma and 3-5 years of related experience, or an equivalent combination of education and experience, with an acceptable general background check to include a local and state criminal history check. 

Why should I work for the City of Newport News? The City of Newport News is an organization committed to excellence in public service with strong communication and teamwork. As an established employer of choice in the Hampton Roads area, the City is also dedicated to maximizing employee potential. Join the City of Newport News and embrace the City's values of "Commitment, Caring, and Collaboration." What else should I know? The City of Newport News offers a comprehensive benefits package to include a Virginia Retirement System defined benefit and defined contribution plan, medical, dental, vision, and a variety of wellness initiatives. We offer great training programs for new and current employees, competitive pay, and paid time off! Come join a team that treats you like family and emphasizes open communication!

If interested in learning more about this position, and to apply visit https://www.nnva.gov/193/Apply-for-a-Job

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