Accounts Receivable Specialist
Independence Physician Management (IPM), a subsidiary of UHS, was formed in 2012 as the physician services unit of UHS. IPM develops and manages multi-specialty physician networks and urgent care clinics which align with UHS acute care facilities. It also provides select services for the Behavioral Health division of UHS. Through continuing growth, IPM operates in 11 markets across six states and the District of Columbia. Our leadership team, practitioners, and teams of healthcare professionals are collectively dedicated to improving the health and wellness of people in the communities we serve.
To learn more about IPM visit Physician Services - Independence Physician Management - UHS.
POSITION OVERVIEW
The Accounts Receivable Team Lead is responsible for handling complex, escalated and high dollar claims that were billed to insurance and remain unpaid. The Team Lead is the subject matter expert for all insurance AR issues and is responsible for identifying at risk accounts based on aging criteria in order to exceed collection targets and minimize write-offs. The Team Lead provides training and acclimates all incoming AR Specialists to the AR team upon successful completion of their onboarding provided by the IPM Training Department. This individual acts as a coach/mentor for new hires as they navigate through their probationary period and develop into successful AR Specialists. The Team Lead additionally works with the Markets to address account specific questions and concerns. The position will continually monitor unresolved AR to identify trends and solutions that promote a healthier revenue cycle. The Team Lead consistently supports the AR department to promote teamwork and rally the group by demonstrating motivation and enthusiasm to encourage the department to operate at maximum performance levels.
DUTIES AND RESPONSIBILITIES
- Maintains a strong knowledge of many payers in order to provide support to AR Specialists and the Market staff by being available to answer questions about outstanding AR. Assists in problem solving for challenging accounts.
- Conducts training for all AR Specialists upon successful completion of their onboarding provided by the IPM Training Department. Provides ongoing training on specific AR guidelines, payer requirements and department workflows in order to ensure the AR Specialists have the tools and information needed to meet the established standards for quality and productivity.
- Successfully works complex and/or high dollar projects assigned by Supervisor resulting from identified trends and issues. Provides education and suggestions for enhanced workflows that will result in improved revenue cycle processes.
- Acts as the first line of escalation when A/R follow-up efforts do not result in timely resolution. Continually monitors AR Specialists work queues to ensure work is being completed in a timely manner and assigned stratification is being followed.
- Works with the Contract Management system utilizing this tool to identify opportunities and trends on unpaid, denied, and underpaid claims. Takes necessary follow-up steps with payers to resolve outstanding issues
- Resolves accounts assigned in Practice Management Work Queues (such as Late Charge Review and Referral Work Queue) in a timely manner. Approves high dollar adjustments according to AR department guidelines.
- Covers day-to-day Supervisor duties in the event of his/her absence.
- Performs other duties as assigned
REQUIREMENTS
- Customer Service Experience
- Basic Typing and Computer Skills, including proficiency in common programs such as those found in Microsoft Office.
- Phone Etiquette
- Ability to return successful results when conducting Internet searches
- Excellent communication skills, both verbal and written
- Medical Terminology/Health Insurance Navigation a plus
- Call/Contact Center experience a plus
- Strong desire to work within a team structure
As an IPM employee you will be part of a first-class organization offering:
- Required to read, write and speak Spanish
- A Challenging and rewarding work environment
- Competitive Compensation & Generous Paid Time Off
- Excellent Medical, Dental, Vision and Prescription Drug Plans
- 401(K) with company match
- Tuition Reimbursement
and much more!!
Independence Shared Services is not accepting unsolicited assistance from search firms for this employment opportunity. Please, no phone calls or emails. All resumes submitted by search firms to any employee via email, the Internet or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of Independence Shared Services. No fee will be paid in the event the candidate is hired as a result of the referral or through other means.
About Universal Health Services
One of the nation’s largest and most respected providers of hospital and healthcare services, Universal Health Services, Inc. (UHS) has built an impressive record of achievement and performance. Growing steadily since its inception into an esteemed Fortune 500 corporation, annual revenues were $12.6 billion in 2021. During the year, UHS was again recognized as one of the World’s Most Admired Companies by Fortune; and listed in Forbes ranking of America’s Largest Public Companies. Headquartered in King of Prussia, PA, UHS has approximately 89,000 employees and continues to grow through its subsidiaries. Operating acute care hospitals, behavioral health facilities, outpatient facilities and ambulatory care access points, an insurance offering, a physician network and various related services located all over the U.S. states, Washington, D.C., Puerto Rico and the United Kingdom. www.uhs.com
EEO Statement
All UHS subsidiaries are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. UHS subsidiaries are equal opportunity employers and as such, openly support and fully commit to recruitment, selection, placement, promotion and compensation of individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status or any other characteristic protected by federal, state or local laws. We believe that diversity and inclusion among our teammates is critical to our success.
Notice
At UHS and all our subsidiaries, our Human Resources departments and recruiters are here to help prospective candidates by matching skillset and experience with the best possible career path at UHS and our subsidiaries. We take pride in creating a highly efficient and best in class candidate experience. During the recruitment process, no recruiter or employee will request financial or personal information (Social Security Number, credit card or bank information, etc.) from you via email. The recruiters will not email you from a public webmail client like Hotmail, Gmail, Yahoo Mail, etc. If you are suspicious of a job posting or job-related email mentioning UHS or its subsidiaries, let us know by contacting us at: https://uhs.alertline.com or 1-800-852- 3449.